Contact us
Need some help?
Chat with Ema, call or email us – our team will be happy to help.
Frequently asked questions
To help resolve your query as quickly as possible, please choose a topic below.
Ordering FAQs
How do I place an order?
Choose a product, enter the width and height in centimetres, pick your options and add it to the basket. After you order, a member of our team will contact you to confirm.
How do I choose a colour and fabric?
Order up to 8 samples at once and compare them at home, in your own light. Order samples
Are the colours in the photos accurate?
Colours can look slightly different depending on your screen, and fabrics can vary between batches. That’s why we recommend ordering a sample first.
How long does production take?
Usually 5–10 working days, and up to 25 working days for some specific products. The time starts after your order is confirmed and paid.
How can I pay?
By bank card (including Apple Pay and Google Pay) or by bank transfer. Payment methods
Can I change or cancel my order?
Our products are made to your measurements, so orders can’t be cancelled. If you need to change something, contact us straight after ordering.
Can you help me choose?
Of course. Chat with Ema or call us – we’ll recommend the best product for your window.
Products & sizes
How do I measure my window?
Follow our step-by-step guide. How to measure
Who is responsible for the measurements?
All products are made to the measurements you give us, so accurate measuring is the customer’s responsibility. Products made to the wrong size can’t be returned.
What size tolerance do you work to?
±0.5 mm for blinds and ±3 cm for awnings.
What’s included with my product?
Products come with all the parts they need, but without wall fixings (plugs and screws). Choose these to suit the wall or frame you’re fitting to.
What guarantee do you give?
24 months. The guarantee doesn’t cover misuse or external damage.
How do I fit my blinds?
See our fitting instructions for each type of blind. Fitting instructions
Delivery FAQs
How much does delivery cost and how long does it take?
It depends on your address and order. See our delivery information
Can I track my order?
Yes – you can see your order status in your account and in the emails we send you.
Will you contact me before delivery?
Yes. After you order, a member of our team will contact you to confirm it and arrange delivery.
Support FAQs
My parcel is damaged. What should I do?
Inspect the parcel in front of the courier, record any damage with them on the spot, and tell us within 7 days.
My product is faulty.
Call or email us and send photos. All products have a 24-month guarantee.
Can I return a product?
Made-to-measure products can’t be returned, except under the guarantee.
Something is missing from my order.
Contact us as soon as possible with your order number – we’ll check and send what’s missing.
How do I get an invoice?
Contact us within 5 calendar days of purchase. After this period we cannot issue or correct an invoice.
My question isn’t listed here
Chat with Ema – our AI assistant replies instantly, 24/7. Chat with Ema
Send us a message
Fill in the form and we’ll get back to you soon. For an existing order, please include your order number.
